Mel is our VP of Compliance, and oversees Torrent’s companywide compliance efforts. Based out of our Kalispell office, Mel is responsible for the Business QA department, ensuring we provide metrics to demonstrate our team’s efficiency in processing flood transactions. Mel also manages the TRRP team, who works closely with the NFIP and FEMA on monthly stats reporting, ensuring all data errors are cleared.
Joining Torrent in 2005, Mel has over 21 years of experience in the flood insurance industry, including roles in underwriting, compliance, IT, and customer service. His accolades include designing and programming a desktop flood rating application used by 3,000 agents nationwide, and achieving the Associate in National Flood Insurance (ANFI) certification.
In addition, Mel previously worked as a Flood IT manager for e-INS, and held several operational and technology roles at NFS.