August 08 / Press Release
Encircle and Torrent Technologies to Streamline Flood Claims Handling
Collaboration eliminates manual processes and reduces administrative overhead by streamlining the claims workflow
Kitchener, ON, Canada and Kalispell, MT; August 7, 2018 – Encircle, a leading provider of real-time documentation, collaboration, and field productivity software for the property and casualty insurance industry, and Torrent Technologies, a Marsh company and a servicing agent for Write Your Own (WYO) carriers and the National Flood Insurance Program (NFIP), today announced a technology collaboration to streamline the flood insurance claims process.
By combining the Encircle platform with Torrent’s flood platform, Torrent is able to provide WYO carriers, adjusters, and policyholders with exceptional claims handling performance and flexibility while reducing demand on resources, time, and the overall cost of the claims process. With Encircle Link, adjusters are able to quickly engage policyholders through visual collaboration, via smartphone or tablet, without the need to download an app. Photos, details of the loss, and signatures are captured instantly, enabling expeditious payment to the policyholder to be completed in minutes not days. In addition, the technology allows examiners to communicate directly with the policyholder for additional information if needed, expediting both advance and full claims payments.
“Together with Torrent, we are setting a new standard,” said Paul Donald, Founder and CEO, Encircle Inc. “Torrent’s vast experience in handling flood claims has made this collaboration a natural fit. We’re very excited to work with Torrent to redefine the flood claims industry.”
“The combined Encircle and Torrent solution streamlines the claims workflow from start-to-finish regardless of the type or size of loss,” said Ian Macartney, Torrent CEO. “Our clients and claims partners are all looking at ways to streamline the claims process and enhance the customer experience. Torrent’s goal is to provide our clients with options and choice, be it Encircle or technology from any of our claims partners.”
Encircle Inc. streamlines the claims workflow for the property and casualty insurance industry by enabling real-time documentation and collaboration with innovative and intuitive field-productivity software. Through process automation, Encircle
creates efficiency at each stage of the claim resulting in reduced administrative overhead, improved productivity, and accelerated workflows. Encircle’s adaptable platform is compatible with internal systems and processes. Field and office staff are empowered with tools to accurately, efficiently, and transparently manage claims resulting in reduced settlement times and improved customer service. Encircle is committed to ongoing research in emerging technologies and delivering high-quality solutions.
Torrent Technologies, Inc., a Marsh company and a servicing agent for Write Your Own (WYO) carriers and the National Flood Insurance Program (NFIP), provides insurers and their agents with sophisticated cloud-based technology solutions and back-office services. These tools include web-based quote-to-bind technology, risk rating platform, real-time paperless underwriting system, end-to-end claims handling, and innovative solutions for the flood insurance marketplace.
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