A Passion for Flood
Torrent knows how to operate successful flood programs. From its founders and expert leadership team, to each and every seasoned and well-trained staff member, Torrent works passionately to do whatever it can to make selling and servicing flood policies and claims easier and more accurate.
Torrent's focus is on providing unique and unsurpassed service to its clients. The company is devoted to using proven, flexible, and continuously improved technologies to automate the flood insurance industry. This means that clients and partners who choose Torrent will have chosen well.
Torrent is a privately held company, and not owned or controlled by any insurance company. Consequently, Torrent delivers its superior flood industry solutions in an independent, unbiased manner, giving clients the assurance that their data and their clients are not in the hands of a competitor.
“Torrent supports every aspect of Imperial's WYO success in writing flood. Torrent's claims team does an extraordinary job, and they are always accessible and responsive even on complicated situations. Under Phil Wills, Torrent's marketing and CE training programs are essential and highly effective in educating our agents. As a result, we've seen our flood business grow as hundreds of agents now write flood with Imperial, across a large and competitive tri-state southeastern US territory that includes Louisiana, Texas and Florida. In choosing Torrent, we clearly chose correctly.”— Noel Bunol, Flood Director / Imperial Casualty and Fire
A Track Record of Successful Transitions
Torrent has considerable experience transitioning insurance companies and their books of business from every other vendor in the industry.
Of the many companies Torrent is supporting with its TorrentFlood® platform, 60% were transitioned from another provider, and they had as few as 3,000 policies to as many as 200,000 policies. Additionally, with Torrent's support, 40% of Torrent's clients have started their own flood insurance operations without having any flood policies previously on the books.
Torrent prides itself on providing the highest customer service levels in the industry, and has a 100% customer retention rate.
Service. Service. Service.
Before, during and after a transition or start-up, Torrent's expert technology and training teams guide each client through the entire process, step-by-step, so they can master and excel at writing flood. Torrent's marketing support, agent training, and superior claims administration are part and parcel of Torrent's comprehensive service strategy to all its clients, no matter their size.
Superior Technology for Increased Efficiency & Maximum Reliability
The TorrentFlood® system was specifically designed to handle flood. TorrentFlood® is 100% web-based, 100% real- time, and running in the Cloud, allowing the most prompt and reliable processing and service levels possible. Since it is Cloud based, Torrent's system is also highly scalable and customizable to meet various clients' needs at all stages of growth and capacity.
Constantly abreast of FEMA and flood industry data and requirements, Torrent has highly automated many formerly complex flood processes and transactions with timesaving features such as 'Intuitive Compliance,' and 'dynamic applications'. Simply put, fewer staff can write more flood, better and faster, and improve customer service levels. Everyone wins.
“We started using the flood program via Torrent and I love it. They are our only go-to flood provider. Your staff was prompt and very helpful. It’s one of the easiest programs I have ever used. Outstanding.”— Wayne / Wisconsin
Results When They Really Count.
Torrent strives for excellence in customer service on every transaction, but catastrophic events can be the real test. In both Hurricane Sandy and Hurricane Irene, policies underwritten and issued by Torrent clients enjoyed a policy reformation rate of less that 3%. (Reformation is the process of re-underwriting and reissuing a policy so that it properly reflects the risk being insured, which is necessary before the claim can be paid.)
80% of Torrent-processed Hurricane Sandy claims were closed within 60 days, and 95% closed in 120 days, far higher than the industry average.
Efficient claims handling is a vital key to customer satisfaction, and Torrent strives to deliver the absolute best service levels possible in every aspect of its relationships with WYO companies and partners.